Competency Framework Development

We help you define the abilities, skills
and behaviours required for job roles

We can help your organisation create a Competency Framework – a set of competencies that clarify and define high performance to your employees. Competencies show what is expected of employees and demonstrate a set of behaviours, skills, attitudes and knowledge that will be valued, recognised and rewarded. They steer your employees towards excellent performance.

​“[Competencies are]… underlying characteristics that are causally related to superior performance…”

​David McLelland, Harvard​ University.

Where Competencies fit into standard business models:

Key benefits of Competencies for organisations

  • Defines the abilities, skills and behaviours required for job roles

  • By clarifying to employees what is expected of them, it enables them to achieve a high level of competence in an efficient manner

  • Establishes a framework for constructive feedback by management

  • Helps shape training or professional development activities so that they are cost-effective, goal-oriented and productive

  • Reduces cost overruns caused by miscommunication of job role and standards

  • Improves communication between employee and management

  • Helps identify transferable skills, making it easier to move employees within the organisation

Key benefits of Competencies for employees

  • Sets clear performance expectations for employees, enabling them to make better decisions and work more effectively

  • Gives employees insight into the overall strategy of their team, department, and organisation, leading to greater engagement and motivation

  • Enables employees to be more proactive beyond their individual roles, by learning additional competencies that are valued by the organisation

  • Provides clear direction for learning new job skills

  • Offers a reference resource for day-to-day requirements

  • Increases the potential for job satisfaction

  • Provides a mechanism for the recognition of employees’ abilities

  • Ensures that individual professional development and training milestones are recorded and acknowledged by the organisation

Competencies are sometimes also called Success Factors​ or Core Skills.

A Competency Framework is a structure that sets out and defines each individual competency (such as problem-solving or people management) required by individuals working in an organisation or part of that organisation.

Assessing Competencies

Once an organisation has developed a competency framework it is important to periodically assess how clearly employees understand, embody and integrate them into their work.

Our Employee Development Surveys show to what extent individual employees possess, embody or have mastered the required competencies.

We are also able to develop short animations that depict competencies in action, for use in competency assessment and training.